Web Store Policies
Plant It Forward conducts online sales of merchandise, fresh produce (local sales only) and plants (local sales only). The following policies apply to all Plant It Forward web store sales, with the exception of Farm Shares (see the Member-Farmer Agreement for Farm Share-specific policies).
Refund Policy
All online sales are final sale. Refunds will only be processed for defective merchandise. The customer must notify Plant It Forward via email at info@plant-it-forward.org within 10 business days of receiving the product to be eligible for return and refund of defective merchandise. Live plants and fresh produce items are not eligible for refund.
Cancellation Policy
Cancellation of your order may take place within 48 hours of when the order was placed. Contact info@plant-it-forward.org if you need to cancel your order.
Pre-order items
Some products listed online will be marked as PRE-ORDER. Pre-order products are not currently available and may take up to 60 business days to be delivered. By purchasing a pre-order product the customer agrees to expect a delay in that product’s delivery. Read product descriptions carefully to understand the anticipated first delivery date.
Gift Cards and Vouchers
Farm Share gift cards and digital gift vouchers can be purchased in our web store year-round! Physical gift cards are subject to a shipping fee while digital gift vouchers are transferred electronically (via email) at no extra cost. For digital gift vouchers, please specify in your order comments the name and email address of the gift recipient. Plant It Forward will email the gift voucher to the gift recipient, and send an email confirmation to the purchaser.
Shipping
A flat $6 shipping fee is attached to any order that is “Shipped To Your Address”. For large shipped orders Plant It Forward may reach out via email after a completed transaction to collect additional shipping fees if required.
Donation Shares
Donation Farm Shares can be purchased in our web store! Plant It Forward partners with food recovery organizations including Second Servings to bring our fresh produce to folks in need. Your donation helps ensure Plant It Forward farmers are paid a fair price for their product while enabling individuals and families in need to access the highest-quality fresh food. You can make this donation in honor of a friend or family member: let us know in the order comments and we’ll send a card letting them know! Please specify in your order comments the name and email address/physical address of the gift recipient(s).
Item Listing Visibility
Our web store it categorized by pick-up locations. Certain items will not be visible at certain pick-up locations. To view ALL items currently available in our web store, choose or switch to a “PIF Warehouse” pick-up location in your online account.
Contact Plant It Forward at info@plant-it-forward.org with any questions about your order.
Every purchase supports the work of Plant It Forward, a 501(c)3 nonprofit organization! View our online store here: https://csa.farmigo.com/store/plantitforward
